Tour Cancellation & Amendment Policy

Version 1 · Effective 2026-10-12 · Applies to tour bookings made on or after this date

1. Scope

This policy covers MisterFare tours and attraction transport booked on misterfare.com. A tour is a private vehicle with a driver for an agreed date, pickup, route and duration. Your driver is a professional private-hire driver, not a tour guide.

Bookings made before the effective date above keep the terms they were given when they booked. If your tour was priced by quotation, any different terms set out in your quote apply, and you will always see them before you confirm.

Airport, university and city transfers are not covered by this policy.

2. Cancellation by you

Tell us through your account ("Request cancellation") or through our contact page, quoting your booking reference. Notice is measured from when we receive your request to your scheduled pickup time (UK time). Until we confirm your booking, you can withdraw it at no cost.

Private tours (your driver stays with you):

• More than 72 hours before pickup: free cancellation, and anything you have paid us is refunded in full.
• 24 to 72 hours before pickup: a cancellation charge of up to 50% of the tour price.
• Less than 24 hours before pickup, or no-show: a cancellation charge of up to 90% of the tour price.

Drop-off and collection tours:

• More than 24 hours before pickup: free cancellation.
• Less than 24 hours before pickup, or no-show: a cancellation charge of up to 50% of the price.

A cancellation charge is never more than the genuine direct loss your cancellation causes us. We take into account costs we no longer have to pay, such as fuel, parking and road charges, and any reasonable chance to re-use the vehicle and driver. If we confirm your booking inside one of these periods, you still have 2 hours after our confirmation to cancel free of charge.

3. Changes to your booking

We are happy to change your date, pickup time (by up to an hour), Central London pickup address, passenger names, or party size within your vehicle's capacity, at no charge, if you ask before the free-cancellation period ends and we have availability. Inside that period we will try; if we cannot make the change, your original booking stays as it is.

A bigger party, a larger vehicle or extra time is charged at our published prices. A pickup outside Central London, a different destination or extra mileage needs a new quote. We always tell you any new price before you agree to it.

4. Attraction tickets

Attraction tickets are not included and are not sold by MisterFare. You buy them directly from the attraction, and their refund and change rules are the attraction's, not ours. Cancelling or changing your MisterFare booking does not cancel or change your tickets, and cancelling your tickets does not cancel your MisterFare booking. Many timed tickets cannot be refunded, so please check the attraction's terms before you buy.

If we ever buy a ticket for you as part of a booking, we will show you that supplier's cancellation and refund terms before you confirm, and that ticket is refunded only if and to the extent that the supplier refunds it.

5. Late arrival and waiting

Your driver waits 15 minutes at pickup or collection free of charge, unless a different arrangement was agreed. After that, on private tours, waiting time comes out of your tour: it still ends at the booked time, with less time at the later stops. Your tour is not extended automatically.

If you are late back to the vehicle during the day, we shorten the rest of the route in the same way, unless you ask for extra time (see below). If you miss a timed entry because you were late, the ticket is a matter between you and the attraction. On drop-off and collection tours, please be at the collection point at the agreed time; if your plans change, tell us as early as you can and we will re-time your collection if a driver is available.

6. No-show

If our driver is at the agreed pickup point at the agreed time, we have made reasonable attempts to contact you, and 30 minutes have passed without you arriving or replying, the booking may be treated as a no-show and the less-than-24-hours charge above applies. If you tell us you are on your way, it is not a no-show.

7. Extra time (overtime)

Extra time is never charged automatically or in advance. It is only possible if you ask for it, the driver and vehicle are available, and your driver's whole day stays within MisterFare's own operational limit of 13 hours of duty. This is our safety limit, not a legal driving-hours rule, and paying for extra time does not override it, so we may have to say no.

Agreed extra time is charged per started 30 minutes:

• Saloon £20
• Executive Saloon £37.50
• SUV £40
• MPV £42.50
• Van £45

8. Cancellation or changes by MisterFare

If we cannot provide your confirmed transport, we will first try to arrange a replacement vehicle and driver or a new time where that is practical, at no extra cost. If that is not possible, or you do not want the alternative, we refund the MisterFare transport amount you have paid for the affected booking.

We do not promise to reimburse other costs such as hotel, travel or ticket costs. Tickets you bought from an attraction stay subject to that attraction's terms, unless a loss was caused by us and is compensable under the law. Nothing in this policy affects your legal rights.

9. Attraction closures and events outside our control

If your tour cannot run at all for safety reasons outside our control, for example severe weather or a road closure, you choose a full refund of the MisterFare transport amount you paid or a new date. If we have to end a tour early for safety, we refund the unused part fairly. If one stop on a multi-stop tour is closed, we will suggest an alternative within your booked time. Ceremonies such as Changing the Guard are set by others, can be cancelled at short notice and are never guaranteed.

10. Refunds

Refunds go back to the method you used to pay, and we tell you when a refund has been sent. If you have not paid yet, any cancellation charge is invoiced to you.

11. Contacting MisterFare

Use your account or our contact page, quoting your booking reference. We confirm every cancellation and change in writing.

See also our Terms & Conditions.