How we collect, use and protect your personal information.
Last updated: 2026-09-25
These terms are provided for general information and have not been reviewed by a qualified lawyer. Please seek independent legal advice before relying on them.
We collect the information needed to provide your booking, including your name, contact details, journey or flight information and payment details, along with basic technical information about how you use our website.
We use your information to arrange and deliver your booking, process payment, provide customer support, and send booking-related communications such as confirmations and driver details.
We use essential cookies to keep your session, cart and language/currency preferences working correctly, and analytics cookies where enabled to understand how our site is used. You can control or disable cookies through your browser settings, though parts of the site such as the booking cart may not work correctly without essential cookies.
We share the information needed to deliver your booking with the professional driver assigned to your journey, and with trusted service providers who help us operate the service, including our payment processor and mapping provider for address lookup and distance calculation. We do not sell your personal information to third parties for marketing purposes.
Where your information is processed outside the UK, we take steps to ensure it receives an equivalent level of protection.
We retain booking and payment information for as long as necessary to provide our service, meet accounting and legal obligations, and resolve any disputes, after which it is deleted or anonymised.
Under UK data protection law you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion where it is no longer needed, restrict or object to certain processing, and request a copy of your data in a portable format. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly.
Our service is intended for use by adults booking transport for themselves and their travelling companions, including children travelling with them. We do not knowingly collect personal information directly from children; any details about a child passenger are provided by the adult making the booking.
We may update this privacy policy from time to time to reflect changes in our service or legal requirements. The date at the top of this page shows when it was last updated.
If you have any questions about this privacy policy or how we handle your information, contact us via our contact page.